Frequently asked questions
How do i register an account?
Please fill out our customer registration form, which is located using our top-level navigation under 'register an account'.
A member of our team will approve your application as soon as possible and get in touch if any additional information is required.
Once approved, orders may be placed.
when will my application be approved?
A member of our team will approve your application as soon as possible and get in touch if any additional information is required before doing so.
Please allow up to 1 - 2 working days to process, however this is typically completed the same working day.
i've made an account and am still unable to view pricing
If you have signed in using your email address or Shop, please ensure you have filled out the customer registration form. Once your application has been approved, pricing will be visible and orders may be placed.
What are my delivery options?
Delivery is available within the UK mainland only. Orders are generally dispatched within 2–3 working days, although dispatch times are estimates only and may be extended during busy periods. BMG Wholesale uses DPD and other courier services where necessary. Delivery dates are estimates only and time shall not be of the essence.
BMG Wholesale shall not be liable for delays caused by couriers, manufacturers, suppliers or circumstances beyond our reasonable control.
Orders with a value of £500 excluding VAT or more qualify for free UK mainland delivery. Orders below £500 excluding VAT will incur a delivery charge equal to 10% of the order value.
DO you offer returns?
BMG Wholesale does not accept returns for unwanted goods or ordering errors.
Returns are only accepted where goods are faulty. Customers must notify BMG Wholesale before returning any item.
Returned goods must be authorised by us prior to dispatch. Items returned without authorisation may be refused.
Where a product is confirmed as faulty, the customer may choose one of the following remedies:
Replacement;
Refund;
Credit note.
Manufacturer warranties apply where applicable.
What is the minimum order value?
No minimum order value applies. All orders are subject to acceptance and stock availability. Orders with a value of £500 excluding VAT or more qualify for free UK mainland delivery.
Orders below £500 excluding VAT will incur a delivery charge equal to 10% of the order value.
BMG Wholesale does not currently operate a backorder system. Items unavailable at the time of processing will be cancelled and omitted from the order. Each item supplied forms part of a separate contract between BMG Wholesale and the customer. BMG Wholesale reserves the right to refuse or cancel orders at its discretion.